Who is responsible for fixing a broken intercom system in a rented Fujairah apartment?

In most cases, the landlord is responsible for repairing a broken intercom system in a rented Fujairah apartment

An intercom is typically considered a fixed part of the apartment's original infrastructure, similar to door locks or wiring, rather than a tenant-supplied item, which generally places responsibility for its upkeep with the landlord or building management. This is general guidance and not legal advice — tenancy disputes in the UAE, including in Fujairah, are ultimately governed by the specific tenancy contract and applicable emirate-level rental regulations, and a lawyer or the relevant municipality rental committee should be consulted for a binding answer in any specific case.

The distinction between the unit intercom and the building's main entry system matters

If the fault is in the apartment's individual handset or wiring, it is more likely to fall on the landlord as part of normal fixture maintenance, while faults in the building's shared main gate or lobby intercom system are usually the responsibility of the building's owners' association or facilities management company rather than any single landlord. Tenants should first identify where the fault actually sits before assuming who is responsible, since miscommunication here is a common source of delay. A quick way to narrow this down is to check whether neighbours in the same building are experiencing the same fault — if only your unit's handset has stopped working, it points to an in-apartment issue, whereas a building-wide fault points toward shared infrastructure.

Document the issue and put the request in writing before escalating

Tenants should notify their landlord or property manager in writing, ideally via email or a message that creates a dated record, describing the fault and requesting repair within a reasonable timeframe. If the landlord does not respond or refuses to act despite a written request, tenants in Fujairah can raise the issue with the relevant rental dispute authority, though most issues like this are resolved directly once a clear written request is on record. In furnished or serviced apartments, the management company may handle these repairs directly rather than the individual property owner, so tenants should first check who manages day-to-day maintenance requests for their specific building.

Finding a Reliable Intercom Technician in Fujairah

Whether you're a landlord arranging the repair or a tenant getting a quote to share with your landlord, it helps to compare pricing before committing to a technician. Post the job free on BidMyJob.ae and get quotes from multiple professionals in Fujairah for intercom and access control repairs.