How do I get snagging issues fixed in my new Dubai apartment?
I just got the keys to my new off-plan apartment in Dubai from a major developer. There are dozens of issues — cracked tiles, doors that don't close properly, poor finishing throughout. The developer is being difficult about fixing things. What are my rights and what's the process for getting snagging issues resolved?
Anonymous
10 May 2026
1 answer
Tenancy Rights
Snagging
Dubai
1 Answer
B
BidMyJob Advice Team
10 May 2026
You have strong legal rights here under Dubai Law No. 6 of 2019 (the Defects Liability Law). Developers are legally responsible for fixing structural defects for 10 years after handover and finishing defects for 1 year. Here's the process: Step 1 — Document everything. Walk through the entire apartment with a snagging inspector (professional snagging companies in Dubai typically charge AED 1,500–2,500 for an apartment and produce a formal report with photos and reference numbers for every defect). This report is your legal evidence. Step 2 — Submit to the developer in writing. Email your snagging list to the developer's customer care team and request written confirmation of receipt and a fix timeline. Keep all correspondence. Step 3 — If the developer is unresponsive, escalate to RERA (Real Estate Regulatory Authority) or file a complaint through the Dubai Land Department. For major developers like Emaar, Damac, or Nakheel, RERA has significant leverage. Step 4 — For serious structural defects, consult a UAE property lawyer. The developer has a legal obligation to rectify — this is not negotiable. Don't accept the keys formally if the defects are severe and the developer won't commit to fixing them in writing.
— BidMyJob Advice Team | support@bidmyjob.ae
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